Terms & Conditions

1 Introduction & Acceptance

1.1 About BigDrago

BigDrago ("the Platform", "we", "us", or "our") operates the online gaming website accessible at bigdrago.bet (the "Website"). The Platform provides a range of online gaming services, including casino games, live dealer tables, slot machines, virtual sports, and other entertainment products (collectively, the "Services").

1.2 Acceptance of Terms

By accessing or using the Website in any capacity — whether by registering an account, making a deposit, placing a wager, redeeming a bonus, or simply browsing — you ("you", "your", or "Player") unconditionally agree to be bound by these Terms & Conditions ("T&C" or "Agreement"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated into this Agreement by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Website and the Services. Continued use of the Platform following any amendment to these Terms constitutes your ongoing acceptance.

1.3 Amendments

BigDrago reserves the right to amend, update, or modify these Terms at any time without prior individual notice. When material changes are made, we will update the "Last Updated" date displayed at the top of this document and, where practicable, display a notice on the Website. It is your responsibility to review the Terms regularly. The most current version of this document always supersedes any prior version.

1.4 Relationship of Documents

These Terms should be read alongside the following related policies, each of which forms an integral part of your relationship with BigDrago:

• Privacy Policy — governing how we collect, process, and protect your personal data.
• Responsible Gaming Policy — providing tools, resources, and guidance for safe play.

In the event of any inconsistency between this document and any other policy page, these Terms & Conditions shall take precedence unless expressly stated otherwise in the specific policy.

2 Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

3 Eligibility & Registration

3.1 Age Requirement

The Services are strictly intended for individuals who are at least 18 years of age. By creating an Account, you confirm and warrant that you are 18 years of age or older. BigDrago operates a zero-tolerance policy regarding underage gambling. Any Account found to have been created or used by a person under the age of 18 will be immediately suspended, all associated transactions voided, and any funds returned to the verified payment source wherever legally feasible.

We reserve the right to request age-verification documents at any time and to suspend access to the Services pending such verification.

3.2 Eligibility Criteria

To register and use the Services, you must satisfy all of the following conditions:

• You are at least 18 years of age.
• You are accessing the Platform from a jurisdiction where online gambling is legal and not prohibited.
• You are not acting as an agent on behalf of, or for the benefit of, any other person.
• You are not a current or former employee, contractor, or affiliate of BigDrago or its partner organisations.
• You have not previously been excluded or had an Account terminated by BigDrago.
• You are not registered on any national self-exclusion register, including GAMSTOP.
• You are not using the Services in connection with any unlawful activity.
• All funds deposited into your Account originate from legitimate sources.

3.3 Registration Process

To open an Account, you must complete the registration form on the Website, providing accurate, complete, and up-to-date information, including but not limited to:

• Full legal name
• Date of birth
• Residential address
• Valid email address
• Mobile telephone number
• Chosen username and secure password

You are responsible for maintaining the accuracy of this information throughout the lifetime of your Account. BigDrago reserves the right to verify the details provided at registration at any time and to request supporting documentation.

3.4 One Account Policy

Each Player is permitted to hold only one (1) Account on the Platform. Duplicate accounts are strictly prohibited. If we detect that a Player has registered multiple accounts — whether under the same or different personal details, payment methods, or IP addresses — we reserve the right to:

• Immediately close all duplicate accounts;
• Void all Bonus Funds and winnings derived from Bonus Funds across duplicate accounts;
• Withhold any pending withdrawals pending investigation;
• Permanently ban the Player from the Platform.

3.5 Know Your Customer (KYC) Verification

BigDrago is required to conduct identity verification in accordance with applicable anti-money laundering regulations. We may request the following documents at any stage, including before processing a withdrawal:

• Proof of Identity: Valid government-issued photo ID (passport, national identity card, driving licence).
• Proof of Address: Utility bill, bank statement, or official correspondence dated within the last three (3) months.
• Proof of Payment Method: Screenshot or image of the payment method used for deposits.
• Source of Funds: Bank statements, payslips, or other documentation confirming the legitimate origin of deposited funds.

Failure to provide satisfactory documentation within the requested timeframe may result in Account suspension, withholding of withdrawals, or closure of the Account. All documents submitted are handled in accordance with our Privacy Policy.

3.6 Prohibited Jurisdictions

The Services are not offered to residents of, or persons located in, jurisdictions where online gambling is prohibited by law. It is your sole responsibility to ensure that your use of the Platform is lawful in your country of residence. BigDrago expressly reserves the right to refuse registration, suspend accounts, or reverse transactions where access originates from a prohibited jurisdiction.

4 Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party. BigDrago will never ask for your full password via email, telephone, or any other communication channel.

In the event of suspected unauthorised access to your Account, you must notify us immediately by contacting our support team at support@bigdrago.bet. BigDrago shall not be liable for losses resulting from unauthorised access caused by your failure to maintain the security of your Account credentials.

4.2 Account Information Updates

You must promptly update any changes to your personal information by contacting our support team or through your Account settings where applicable. BigDrago is not responsible for any adverse consequences arising from your failure to maintain accurate Account information.

4.3 Inactive Accounts

An Account is deemed "inactive" if there has been no login or financial activity for a consecutive period of twelve (12) months. For inactive accounts, we may apply an inactivity fee of £5.00 per month, deducted from the Account balance, provided that the balance does not fall below zero. We will attempt to notify you via email before imposing such fees.

After twenty-four (24) consecutive months of inactivity, we reserve the right to close the Account and remit any remaining balance in accordance with applicable regulations, after deducting any outstanding fees.

4.4 Account Closure

You may request to close your Account at any time by contacting our support team at support@bigdrago.bet. Before closure is finalised, you must withdraw any available Cash Balance. Bonus Funds are forfeited upon voluntary Account closure unless otherwise agreed.

BigDrago reserves the right to close, suspend, or restrict any Account at its sole discretion, including where:

• Fraudulent or suspicious activity is detected;
• You breach any provision of these Terms;
• You provide false, misleading, or incomplete registration information;
• We are required to do so by applicable law, regulation, or a competent authority;
• We have reason to suspect money laundering, match-fixing, or any other illegal conduct.

4.5 Account Currency

Accounts registered by players in the United Kingdom are denominated in Pound Sterling (GBP / £). All transactions, balances, and limits displayed on the Platform will be shown in GBP unless otherwise indicated. Currency conversion fees may apply where your payment method processes transactions in a different currency.

5 Deposits & Withdrawals

5.1 Accepted Payment Methods

BigDrago supports the following payment methods for deposits and withdrawals by UK players:

Please note that, in accordance with UK regulatory guidance, credit cards are not accepted for gambling transactions. Only debit cards are permitted.

5.2 Deposit Limits & Processing

The minimum deposit amount is £10. Maximum deposit limits vary by payment method and may be further restricted based on your account verification status or responsible gaming preferences. Deposits are typically credited to your Cash Balance instantly or within a few minutes. BigDrago does not charge fees on standard deposits; however, your payment provider may impose its own charges.

All deposits must be made from a payment method held in your own name. Third-party deposits are strictly prohibited and will result in the reversal of funds and potential Account suspension.

5.3 Withdrawal Conditions

The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is £20.
• All deposits must have been wagered at least once (1x) on eligible games before withdrawal is permitted, in the absence of any active Bonus conditions.
• Withdrawals may only be processed to a payment method registered in the Player's own name.
• KYC verification must be completed before any withdrawal is approved.
• BigDrago reserves the right to request additional documentation prior to processing any withdrawal, particularly for amounts exceeding £2,000.

5.4 Withdrawal Processing Times

Withdrawal requests are subject to an internal review period of up to 24–48 hours on business days. Following approval, the timeframe for funds to reach your account depends on your chosen payment method (refer to the table in Section 5.1). BigDrago is not responsible for delays caused by third-party payment processors or banking institutions.

5.5 Anti-Money Laundering

BigDrago is committed to preventing money laundering and the financing of illicit activities. We apply robust AML procedures and may delay or refuse any transaction that gives rise to a suspicion of money laundering or terrorist financing. We reserve the right to report suspicious activity to the relevant authorities as required by applicable law.

6 Bonuses & Promotions

6.1 General Bonus Terms

BigDrago may offer various promotional incentives including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards (each, a "Bonus"). All Bonuses are subject to these general terms as well as any specific terms communicated at the time the Bonus is offered. In the event of any conflict, the specific Bonus terms shall prevail.

By accepting a Bonus, you agree to the applicable Wagering Requirements and conditions. BigDrago reserves the right to withdraw, alter, or expire any Bonus at any time without prior notice, provided that any Bonus already credited and actively being played will be honoured under the terms at the time of crediting.

6.2 Wagering Requirements

Unless stated otherwise in the specific promotion terms, the following default wagering requirements apply:

• Welcome Bonus: Bonus amount x35 wagering requirement.
• Reload Bonus: Bonus amount x30 wagering requirement.
• Free Spin Winnings: Winnings x40 wagering requirement.
• Cashback: x1 wagering requirement on the returned amount.

Wagering Requirements must be met within 30 days of the Bonus being credited, unless otherwise stated. Any Bonus and associated winnings that have not met the Wagering Requirement by the expiry date will be automatically forfeited.

6.3 Game Contribution Rates

Different game categories contribute to Wagering Requirements at different rates. The standard contribution rates are as follows:

A list of excluded games (games that do not contribute to wagering requirements) is maintained within the relevant promotion's specific terms and may be updated from time to time.

6.4 Maximum Bet Rule

While a Bonus is active on your Account, the maximum single bet or stake permitted is £5.00 per round or spin, unless the specific Bonus terms state a lower limit. Wagers exceeding this limit while Bonus Funds are active may, at BigDrago's discretion, result in the forfeiture of all Bonus Funds and associated winnings.

6.5 Bonus Abuse & Fraud

BigDrago actively monitors accounts for signs of Bonus abuse, including but not limited to: creating multiple accounts to claim the same Bonus, exploiting perceived errors in Bonus terms, coordinated play between players ("chip dumping"), and using prohibited software or strategies. Where Bonus abuse is detected, we reserve the right to:

• Void the relevant Bonus and all associated winnings;
• Suspend or permanently close the Account;
• Recover any funds already withdrawn in connection with the abuse.

6.6 Withdrawal Order

When a withdrawal request is submitted, funds are disbursed in the following order: Cash Balance first, then Bonus Funds once applicable Wagering Requirements have been satisfied. Players may elect to forfeit any active Bonus before initiating a withdrawal; however, all associated Bonus Funds and winnings generated from Bonus play will be forfeited in such cases.

7 Games & Fair Play

7.1 Random Number Generator (RNG)

All games offered on the BigDrago Platform that rely on random outcomes — including slot machines, virtual table games, and instant win products — utilise a certified Random Number Generator (RNG). Our RNG systems are independently tested and certified by accredited third-party testing laboratories to ensure that outcomes are statistically random, fair, and not manipulable by either the Platform or the Player.

Return to Player (RTP) percentages for individual games are made available within each game's information panel or paytable. These percentages represent long-term statistical averages and are not indicative of results over any particular session.

7.2 Live Casino Games

Live dealer games are provided by reputable third-party software suppliers and are governed by their respective rules and technical infrastructure. BigDrago does not control the outcome of live games. In the event of a conflict between the rules displayed on our Platform and the live studio environment, the decision of BigDrago's compliance team, in consultation with the relevant provider, shall be final.

7.3 Game Malfunctions & Technical Errors

BigDrago strives to provide a seamless gaming experience; however, technical errors, game malfunctions, or connectivity issues may occasionally occur. The following rules apply in such circumstances:

• Any wager placed during a verified technical malfunction is void and the stake will be returned to the Player's Cash Balance.
• Any winnings generated as a direct result of a clearly erroneous game outcome or display error are void and will not be paid.
• BigDrago is not responsible for losses arising from internet disruptions, power outages, or device failures on the Player's side.
• In the event of a disconnection during a game round, the round will be resolved automatically in accordance with the game engine logic, and the result shall be deemed final.

7.4 Prohibited Software & Behaviour

The use of any automated software, bots, scripts, artificial intelligence tools, or mechanical devices to assist in gameplay is strictly prohibited. Players must engage with the Platform solely through natural, unassisted human interaction. Additionally, the following behaviours are prohibited:

• Exploiting software bugs, glitches, or loopholes to gain an unfair advantage;
• Using VPNs, proxies, or anonymising services to circumvent geographic restrictions;
• Engaging in collusion with other Players, especially in live table games or tournaments;
• Using any external systems or strategies designed to reverse-engineer or manipulate RNG outcomes;
• Any form of cheating, manipulation, or fraudulent conduct.

Violations of this section will result in immediate Account suspension, forfeiture of all balances, and may result in legal action.

7.5 Game Rules

Each individual game available on the Platform is governed by its own specific rules, accessible within the game interface. By placing a wager on any game, you confirm that you have read and understood the applicable rules. BigDrago is not liable for losses arising from a Player's misunderstanding of any game's rules or mechanics.

8 Tournaments & Lotteries

8.1 Tournament Participation

BigDrago may offer competitive tournaments and leaderboard challenges where Players compete for prizes based on performance metrics such as highest single win, total points accumulated, or largest total wagered within a defined period. Participation in any tournament is subject to:

• These general Terms & Conditions;
• The specific rules and schedule of the individual tournament as published on the Platform;
• A valid, verified Account in good standing;
• Any applicable entry fee or minimum wagering requirement specified in the tournament terms.

8.2 Tournament Prize Allocation

Tournament prizes are distributed in accordance with the published prize structure. Where two or more Players achieve an identical score at the close of a tournament, prizes for tied positions will be shared equally, unless the tournament rules specify an alternative tiebreaker mechanism. BigDrago reserves the right to modify, delay, or cancel a tournament at any time due to technical issues, insufficient participation, or other operational considerations.

8.3 Lottery & Prize Draw Features

Promotional lottery draws or prize competitions may be offered from time to time on the Platform. Each draw is governed by its own specific promotional terms. Entry into any prize draw does not guarantee a win, and no purchase is necessary unless explicitly stated in the applicable promotion terms. Prizes in prize draws are non-transferable and no cash alternative will be offered unless expressly stated.

8.4 Disqualification

BigDrago reserves the right to disqualify any Player from a tournament or prize draw without prior notice where:

• The Player breaches any provision of these Terms or the tournament-specific rules;
• The Player is found to be engaging in collusive or fraudulent play;
• The Player's Account is subject to a restriction, suspension, or closure during the tournament period.

Decisions made by BigDrago's team in relation to tournaments are final and binding on all participants.

9 Intellectual Property

9.1 Ownership

All content, materials, and intellectual property available on the BigDrago Platform — including but not limited to the brand name, dragon logo and associated trademarks, website design and layout, game graphics and animations, software and source code, written content and documentation, and promotional materials — are the exclusive property of BigDrago or are used under licence from the relevant rights holders. All rights are reserved.

9.2 Limited Licence to Players

BigDrago grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its content solely for your personal, non-commercial entertainment purposes and strictly in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, publish, or distribute any Platform content;
• Modify, create derivative works from, or commercially exploit any content;
• Reverse engineer, decompile, or disassemble any software on the Platform;
• Use any automated tools to scrape, extract, or index Platform data;
• Remove any copyright, trademark, or other proprietary notices from any content.

9.3 Third-Party Content

Certain games and software features on the Platform are provided by third-party game studios and software developers under licence agreements. These providers retain all intellectual property rights in their respective products. BigDrago does not claim ownership of third-party content and is not responsible for any IP infringement claims arising from such content.

9.4 Feedback

If you provide BigDrago with any suggestions, feedback, or ideas regarding the Platform or Services, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, adapt, publish, and incorporate such feedback without compensation or attribution to you.

10 Limitation of Liability

10.1 Disclaimer of Warranties

The Platform and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. BigDrago does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

10.2 Limitation of Liability

To the fullest extent permitted by applicable law, BigDrago shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of or inability to use the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings;
• Loss of data or corruption of data;
• Loss of business opportunity or goodwill;
• Damages resulting from technical malfunctions, RNG errors, or third-party service failures;
• Any financial losses incurred through gambling on the Platform;
• Damages caused by acts beyond BigDrago's reasonable control (force majeure events).

10.3 Cap on Liability

Where liability cannot be excluded by law, BigDrago's total aggregate liability to you in respect of any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your Account in the twelve (12) months preceding the event giving rise to the claim.

10.4 Consumer Rights

Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot be lawfully excluded under applicable UK consumer protection laws, including the Consumer Rights Act 2015.

10.5 Third-Party Links

The Platform may contain links to third-party websites or services. These links are provided for your convenience only. BigDrago does not endorse, control, or accept responsibility for the content, privacy practices, or services of any third-party site. Your access to and use of linked third-party sites is entirely at your own risk.

11 Dispute Resolution

11.1 Informal Resolution

In the event of a dispute between you and BigDrago arising from or relating to the Platform, the Services, or these Terms, we encourage you to first contact our Customer Support team at support@bigdrago.bet to attempt to resolve the matter informally. We commit to acknowledging all support queries within 24 hours and resolving the majority of complaints within 5 business days.

11.2 Formal Complaints Procedure

If you are dissatisfied with the outcome of informal resolution, you may escalate the matter to our formal complaints team by submitting a written complaint to support@bigdrago.bet with the subject line "Formal Complaint". Your complaint should include:

• Your full name and Account username;
• A clear and detailed description of the dispute;
• Relevant dates and transaction IDs where applicable;
• The resolution you are seeking.

We will provide a full written response to formal complaints within 14 calendar days of receipt.

11.3 Independent Dispute Resolution

If you remain dissatisfied after our formal complaints process has been completed, you may refer your dispute to an independent Alternative Dispute Resolution (ADR) body. Details of the applicable ADR service will be provided in our final response letter. BigDrago agrees to participate in good faith in any such process.

11.4 Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable in the jurisdiction from which you access the Platform. For Players in the United Kingdom, this shall be the laws of England and Wales.

11.5 Time Limitation on Claims

Any claim or dispute arising in connection with the Services must be brought within six (6) months of the date on which the cause of action arose. Claims submitted after this period will not be entertained by BigDrago.

12 Health & Safety

12.1 Photosensitivity Warning

Some games available on the Platform may contain flashing lights, rapidly alternating colours, and other visual effects that could potentially trigger photosensitive epileptic seizures in susceptible individuals. If you or any member of your household has a history of epilepsy or photosensitive seizures, please consult a medical professional before using the Platform and exercise extreme caution when playing games with such visual features.

12.2 Mental Health & Wellbeing

Gambling should be an enjoyable leisure activity. However, we recognise that for some individuals it can become a source of distress. BigDrago is committed to the wellbeing of all Players. We strongly encourage you to:

• Take regular breaks during gaming sessions;
• Set time and financial limits on your Account;
• Avoid gambling when under the influence of alcohol or other substances;
• Never gamble as a means to recover financial losses;
• Seek help immediately if gambling is causing you anxiety, stress, or financial hardship.

12.3 Support Organisations in the United Kingdom

The following organisations provide free, confidential support to anyone experiencing gambling-related harm in the UK:

13 Responsible Gaming

13.1 Our Commitment

BigDrago is firmly committed to promoting responsible gambling practices and to protecting vulnerable individuals. We believe that gambling should remain a form of entertainment and not cause harm. Accordingly, we have implemented a comprehensive suite of responsible gaming tools and measures, all detailed in our dedicated Responsible Gaming Policy.

13.2 Player Tools Available

All registered Players have access to the following responsible gaming tools directly from their Account settings or by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Loss Limits: Define the maximum amount you are willing to lose within a given timeframe.
• Wager Limits: Restrict the total amount wagered per day, week, or month.
• Session Time Limits: Limit the duration of individual gaming sessions.
• Reality Checks: Receive periodic on-screen reminders about the time and money spent during a session.
• Cool-Off Period: Temporarily restrict Account access for 24 hours, 7 days, 30 days, or 6 weeks.
• Self-Exclusion: Permanently or temporarily exclude yourself from the Platform for a minimum period of 6 months.

13.3 Self-Exclusion

Players who wish to self-exclude should contact our support team at support@bigdrago.bet. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, your Account will be restricted from all gaming activities, and you will not receive any promotional communications from BigDrago. Self-exclusion periods are not reversible before the minimum period has elapsed.

UK players are also strongly encouraged to register with GAMSTOP (gamstop.co.uk), the national self-exclusion scheme, which restricts access across multiple licensed operators simultaneously.

14 Miscellaneous

14.1 Force Majeure

BigDrago shall not be in breach of these Terms, nor liable for any failure or delay in performance of its obligations, where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government actions, civil unrest, cyberattacks on critical infrastructure, failure of third-party service providers, or any other event that could not reasonably have been foreseen or prevented.

14.2 Severability

If any provision or part-provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or deleted if modification is not possible. Such modification or deletion shall not affect the validity and enforceability of the remaining provisions of the Terms.

14.3 Entire Agreement

These Terms, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and BigDrago with respect to the subject matter herein and supersede all prior agreements, representations, negotiations, and understandings, whether written or oral.

14.4 No Waiver

No failure or delay by BigDrago in exercising any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

14.5 Assignment

You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without the prior written consent of BigDrago. BigDrago may at any time assign, transfer, or sub-contract any or all of its rights and obligations under these Terms to a third party, provided that your rights under these Terms are not materially diminished as a result.

14.6 Language

These Terms are drafted in the English language. In the event that these Terms are translated into another language, the English version shall prevail in the event of any conflict or ambiguity between the translations.

14.7 Contact Information

If you have any questions regarding these Terms & Conditions, please contact us using the following details:

14.8 Document Version Control